Privacy policy
Last updated: 17 June 2026
Klaru records people’s voices to produce meeting transcripts and minutes, so we treat your information with care. This policy explains, in plain language, what we collect, how we use it, and the choices and rights you have. It is written to align with South Africa’s Protection of Personal Information Act (POPIA).
Who we are
Klaru provides software that captures in-person meetings and turns them into transcripts, summaries and minutes. When your organisation uses Klaru, we process meeting information on your behalf as part of providing that service.
What we collect
- Account details you give us, such as your name and email address.
- Meeting audio captured by the devices in the room while recording is active.
- Transcripts, summaries and minutes generated from that audio.
- Basic technical and usage information needed to run and secure the service.
Consent comes first
Nothing is captured until the host starts recording, and everyone present is asked to agree before a meeting is recorded. People joining as guests can take part without creating an account, and can decline to be recorded.
How we use your information
We use it to provide the service: to transcribe meetings, generate summaries and minutes, let you search past meetings, and tell speakers apart within a meeting. We do not sell your information, and we do not use your recordings or transcripts to train public AI models.
Where your data is stored
Your recordings and transcripts are stored with South African data residency wherever possible, rather than being moved offshore by default. Some processing may rely on trusted service providers; where it does, we use providers bound by appropriate safeguards.
How long we keep it
You control retention. Your organisation can set how long recordings and transcripts are kept, and can delete an individual meeting, or all of its data, at any time. When data reaches the end of its retention period, it is removed.
Voice and biometric data
Klaru does not store voiceprints. To tell speakers apart within one meeting, voice features are compared during processing and then discarded. Nothing is kept to recognise anyone in later meetings.
Sharing
Meeting records are visible to the people your organisation chooses, such as the people who were there and the members of the space where a meeting is shared. We share information with service providers only as needed to run the service, and when the law requires it.
Your rights under POPIA
You have the right to ask what personal information we hold about you, to have it corrected, and to request its deletion. You can also object to certain processing. To exercise any of these rights, contact us using the details below and we will respond within a reasonable time.
Security
We use access controls and tenant isolation so that each organisation’s data is kept separate, and we restrict who can see meeting content. No system is perfectly secure, but we work to protect your information against loss and unauthorised access.
Changes to this policy
We may update this policy as the product evolves. When we make material changes, we will update the date at the top and, where appropriate, let you know.
Contact us
Questions about your privacy, or want to exercise a right? Email us at privacy@klaru.online.
This summary is provided for transparency. It is not legal advice.
See also our terms of service.